Solving image-quality problems Use the following tables to help solve problems with printed pages. If the problem occurs when printing, see table 18, “Solving print image-quality problems,” on page 188. If the problem occurs when copying or scanning, see table 19, “Solving scanning (copying) image-quality problems,” on page 194. Also, see table 20, “Solving print paper-feed problems,” on page 197 and “Solving scanner (copier) paper-feed problems” on page 199. Solving print image-quality problems Table 18. Solving print image-quality problems Problem Cause Solution Pages do not print. The product is not plugged in. Make sure that the product is plugged into a live wall outlet or power strip.
The computer cable is loose. Check that the parallel cable between the product and the computer is securely connected. The tape was not removed from the print cartridge. Remove the print cartridge, remove the tape, and return the print cartridge. See “Print cartridge” on page 110. The print cartridge is out of toner. Replace the print cartridge. (See “Print cartridge” on page 110.) The media you are using does not meet HP’s specifications (for example, it is too moist or too rough). Make sure that the media meets specifications detailed in the Print Media Guide for the HP LaserJet family. Parts of the page around the edges are not printing. The product cannot print to the edge of the paper.
The printer has minimum margins on each edge of 4.23 mm (0.167 in. To get the image to fit into this printable area, slightly reduce the size of the image. The reduction setting is set incorrectly. Check the reduction setting in the “Print” or “Setup” window from within the program you are using. 188 Chapter 6 - Troubleshooting EN