Table 18. Solving print image-quality problems (continued) Problem Cause Solution Characters are poorly formed and are producing hollow images. The media is too slick. Try a different media. Make sure that the media meets specifications detailed in the Print Media Guide for the HP LaserJet family. The driver is not set for the correct media. 1. Select Optimize for: in the Paper tab of the driver. Select the correct media. (This affects the current print job only.) 2. Select the correct media through the device configuration utility. Pages are skewed. The media is loaded incorrectly. Reload the media, and make sure that the media guides are not too tight or too loose against the media stack.
The input tray is too full. Remove some of the sheets. The main input tray can hold up to 250 sheets of 20-lb. (75 g/m 2 ) bond weight paper (less for heavier paper) or from 20 to 30 envelopes. The priority input tray can hold up to ten sheets of 20-lb. (75 g/m 2 ) bond weight paper (one sheet of heavier paper) or one envelope. The type and quality of media you are using does not meet HP’s specifications. Make sure that the media meets specifications detailed in the Print Media Guide for the HP LaserJet family. The printed page has curls or waves. The environment is too warm or too humid. 1. Both high temperatures and high humidity levels cause media to curl.
Move the product to a different environment. 2. Use a different media. Make sure that the media meets specifications detailed in the Print Media Guide for the HP LaserJet family. The media was in the input tray for too long. Turn the stack of media over and put it back in the tray. Rotate the media 180° and put it back in the tray. The standard paper path is not working correctly. Open the straight-through output door on the back of the product and use this paper path. The fuser temperature is too high. Select Optimize for: in the Paper tab of the driver. Make sure that it is set for the appropriate media. 192 Chapter 6 - Troubleshooting EN