Solving scanning (copying) image-quality problems Table 19. Solving scanning (copying) image-quality problems Problem Cause Solution Pages do not print. The product is not plugged in. Make sure that the product is plugged into a live wall outlet or power strip. The computer cable is loose. Check that the cable between the product and the computer is securely connected. The tape was not removed from the print cartridge. Remove the print cartridge, remove the tape, and return the print cartridge. (See “Print cartridge” on page 110.) The print cartridge is out of toner. Replace the print cartridge.
(See “Print cartridge” on page 110.) The media you are using does not meet HP’s specifications (for example, it is too moist or too rough). Make sure that the media meets specifications detailed in the Print Media Guide for the HP LaserJet family. The original was loaded upside-down. Load the original with the side to be scanned facing up in the ADF or down on the flatbed. Parts of the page around the edges are not printing. The product cannot print to the edge of the paper. The printer has minimum margins on each edge of 4.23 mm (0.167 in. To get the image to fit into this printable area, slightly reduce the size of the image. If copying, the reduction setting is incorrect.
Copied images will be clipped if the image on the original is too close to the edge of the original. The paper size setting is incorrect. Set the correct page size using the control panel menu. Vertical white stripes appear. The media you are using does not meet HP’s specifications (for example, it is too moist or too rough). Make sure that the media meets specifications detailed in the Print Media Guide for the HP LaserJet family. The toner is low. Gently shake the print cartridge back and forth to redistribute the toner. If copying with the ADF, the ADF glass is dirty. 1. Clean the ADF glass. 2. If the problem persists, replace the print cartridge. 3.
If the problem persists, replace the fuser assembly. 194 Chapter 6 - Troubleshooting EN