Table 19. Solving scanning (copying) image-quality problems (continued) Problem Cause Solution Scanned text is not clear. The contrast, resolution, or brightness needs to be adjusted before scanning. 1. Adjust the contrast and resolution settings from the HP LaserJet Director or HP Document Manager. 3. Check that the contrast and resolution settings are correct. See the user guide section for more information. The original is on colored paper. If the original is on colored paper, including brown recycled paper, the text might not be clear. Try adjusting the resolution, contrast, and brightness settings from the toolbox on the HP LaserJet Director or HP Document Manager.
There is a problem with the scanner assembly. Replace the scanner assembly. Images are scanning at a reduced size. The HP software settings are set to reduce the scanned image. 1. Adjust the settings in the HP LaserJet Director or HP Document Manager. 2. Adjust the Quick Copy settings. 3. Adjust the settings in the HP LaserJet Copier software. Large amounts of toner are scattered around the characters. The media resistivity is too high. 1. Use a different media type. Make sure that the media meets specifications detailed in the Print Media Guide for the HP LaserJet family. 2. Turn the stack of media over and put it back in the tray. 3. Use media that is designed for laser printers.
196 Chapter 6 - Troubleshooting EN