Chapter 3 Handling 3 141 Trouble Description Recovery method Image/ Illustra- tion Paper is smudged The paper width and the settings for the shutters on the platen do not match. When the paper width and the settings for the shutters on the platen do not match, paper may be lifted; the print head may touch and smudge the paper. Follow the instructions on the label on the top of the printer, and set the shutters on the platen. See "Shutter Adjustment" on page 40. - The paper you are using dif- fers from the paper set in the [Media Type]. Check the paper you are using and the [Media Type] settings.
For more information, see step 9 in "Replac- ing Roll Paper with Fanfold Paper" on page 66, or step 10 in "Replacing Fanfold Paper with Roll Paper" on page 75. - If the print head has foreign objects attached, the paper may be smudged. Perform manual head cleaning. Hold down the cleaning button for more than three seconds to start head cleaning. - The print head may touch the paper and the paper may become smudged because the platen’s suc- tion may be insufficient for some paper you are using. Set [Platen Vacuum Manual Adjustment]. On the printer driver’s [Options] tab, set [Platen Vacuum Manual Adjustment]. You can also use the BSF file to set [Platen Vacuum Manual Adjustment].
See "Export- ing/Importing Printer Driver Settings" on page 86. - Auto Fit Page is not avail- able The Auto Fit Page function is available for TM-C3400, but it is not available for TM-C3500. For thermal label printers, the label size is generally considered as “printable area”, however for TM-C3400, it is considered as “label size” - “margins” = printable area. Therefore, TM-C3400 comes with the Auto Fit Page function so that the same paper layout can be used even when the print- able area is smaller. To be more precise, when [Auto Fit Page] is enabled, the size including the margins is reduced to fit the printable area.
For TM-C3500, enable [Borderless Printing] to match the “label size” and “printable area”. Enable [Borderless Printing] if you want to use the same paper layout as for the ther- mal label printer. -