FAQ 13 Issue Possible Cause Solution The vacuum cleaner does not work. Batery is depleted. Charge the vacuum cleaner before use. Airway is blocked or filter is clogged. Clear any blockages from the suction opening or airway passage and clean the filter. Filter is not installed or dust compartment is not securely closed. Ensure the filter and dust compartment are installed correctly. Batery has an overheating protection. Wait until the batery temperature returns to normal, then resume use. The suction power reduces. Dust compartment is full or filter is clogged. Empty the dust compartment and clean the filter. Brush head is clogged. Clear any blockages in the atachment. Poor batery life.
Batery is not fully charged. Charge the vacuum cleaner before use. Dust compartment is full or filter is clogged. Empty the dust compartment and clean the filter. Brush atachment or brush head is clogged. Clear any blockages in the atachment. The vacuum cleaner is unable to charge. The power supply being used is not genuine. Only use the genuine power supply to charge the vacuum cleaner. The batery charges slowly. The batery temperature is too low or too high. Wait until the batery temperature normalizes, then resume use.