Peterbilt SmartLINQ Manual (EN)

Peterbilt SmartLINQ Manual Table of Contents How SmartLINQ Works. . . . . . . . . . . . . . . . . . . . . 3 Fault Code Indicators – What the Driver Sees . . . . . . . . . . . . . . . . . . . . . . 4 Sample Email Notification. . . . . . . . . . . . . . . . . . 5 What to Do After the Email Notification. . . . . 6 PACCAR Solutions Portal . . . . . . . . . . . . . . . . . . . 6 What’s on the Dashboard. . . . . . . . . . . . . . . . . . . 7 How to Set a Preferred Dealer. . . . . . . . . . . . . . 8 How to Get Vehicle Information. . . . . . . . . . . . 10 How to Get Dealership Information. . . . . . . . 12 Creating and Managing Vehicle Groups. . . . 13 How to Add Users. . . . . . . . . . . . . . .

. . . . . . . . . . 15 How to Edit Users. . . . . . . . . . . . . . . . . . . . . . . . . 19 How to Subscribe to Email Notifications. . . . 20 How to Subscribe Other Users to Email Notifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 How to Edit Vehicles . . . . . . . . . . . . . . . . . . . . . . 24 Frequently Asked Questions. . . . . . . . . . . . . . . 25 Rev. 01/18 PB

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Peterbilt SmartLINQ Manual How SmartLINQ Works How SmartLINQ Works How SmartLINQ Works SmartLINQ In-Action Peterbilt SmartLINQ takes remote diagnostics a giant step forward – it goes beyond diagnostics and driver alerts to provide detailed communication about problems as they occur, recommended actions, and guidance for how to resolve the problem. It enables the vehicle’s Primary Care Provider (The Primary Care Provider may be the truck’s owner, a fleet manager, or designated personnel at a dealership the customer has selected) to monitor a truck’s operation 24/7, regardless of where the truck or the user are located.

This facilitates quick communication between the Primary Care Provider and the dealership of choice to develop a service plan. The system was developed to minimize downtime for the customer and expedite truck servicing. Rev. 01/18 PB

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Peterbilt SmartLINQ Manual Fault Code Indicators – What the Driver Sees Stop Engine Immediately Seek Service Immediately Service Advised NOTE: These images only apply to Model 579 and Model 567. The Peterbilt SmartLINQ communication process starts when an engine or aftertreatment system fault is reported on a SmartLINQ vehicle. The driver will see one of these dash indicators. The Peterbilt SmartLINQ communication process starts when an engine or aftertreatment system fault is reported on a SmartLINQ vehicle. The driver will see one of these dash indicators. Stop Engine Immediately – Stop now, shut down the truck, and call for a tow if necessary.

Faults that may call for this action include those that may cause damage to the engine. Examples include: low oil pressure, high oil temperature, and low fuel pressure. Seek Service Immediately – Conditions such as turbocharger faults, high fuel temperatures, ECU errors, low oil pressure, and aftertreatment faults result in this alert. These faults may lead to a derate situation and/or possible damage to components. Some of these may be emissions-related, meaning the vehicle’s emissions are not in compliance with EPA regulations. The appropriate action is to drive the vehicle to a nearby dealership.

Service Advised – Vehicle’s engine or aftertreatment system performance is not as expected and while the onboard diagnostics system is monitoring the fault, it is safe to continue delivering the load. Get service at your next opportunity. DEF quality and minor ECU faults are among the codes that may trigger this action. What Happens When SmartLINQ Takes Action SmartLINQ immediately communicates with PACCAR’s back office by wirelessly sending detailed data about the event. PACCAR ‘s back office system translates the data into userfriendly text and graphics, and generates PACCAR Solutions web portal and email notifications.

PACCAR Solutions monitors around 800 fault codes but will only send an email notification for the high priority faults. The truck’s Primary Care Provider receives the email notification and can go online to PACCAR Solutions to view the web portal content. If you are the owner or fleet manager who is the only recipient of the notification, you would then communicate with your preferred dealerships to generate a plan for when, where and how the truck will be serviced. At this point, either you or the dealership will contact the driver to provide direction on what to do next based on the severity of the event.

Using the information from the email notification and/or the PACCAR Solutions content, the dealership begins to troubleshoot and plan for the repair while the truck is en route. What Happens When SmartLINQ Takes Action SmartLINQ immediately communicates with PACCAR’s back office by wirelessly sending detailed data about the event. Rev. 01/18 PB

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Peterbilt SmartLINQ Manual Sample Email Notification Vehicle Information Unit# VIN number Event# Fault Event Location Fault Information Description: Plain English Fault Count Recommended Action: Stop Now, Service Now, Service Soon or Informational Current State: Percent of engine power and potential derate Lamps: showing in truck Additional Information Notes for additional information Troubleshooting Guidance Possible causes and checks the driver may be able to perform. Service Centers Service Centers Location of Vehicle at Fault Occurrence Map with location of the truck at time of fault occurrence. Notes Informational and safety reminders are located at the end of the document (not shown).

Rev. 01/18 PB e name, address, hours, p hone, and distance to

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