Hewlett-Packard Service Manual (EN)

)RU +3,QWHUQDO8VH2QO\ Warranty :$51,1* :$51,1* 7KH :DUQLQJV\PEROFDOOV DWWHQWLRQWRDSURFHGXUH SUDFWLFHRUWKHOLNHZKLFKLI QRWFRUUHFWO\SHUIRUPHGRU DGKHUHGWRFRXOGUHVXOWLQ SHUVRQDOLQMXU\'RQRW SURFHHGEH\RQGD:DUQLQJ V\PEROXQWLOWKHLQGLFDWHG FRQGLWLRQVDUHIXOO\XQGHUVWRRG DQGPHW ‹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

Стр. 2

Conventions


                

         !" #$%&

        !" #%&

         !" #$'&

        !" #'& (             )  *+, -.  
          /0 !   .     0 1  0          !  #.

  % 2 ⇒        2           .

         

Стр. 4

Table of Contents

!        1   
     !"#$%&    
 ' (     ) (  *  +  ,    -  .   % #     (/ 0 (  12$ 3  
          3

Стр. 5

Troubleshooting

  
  1 Introduction 1-2 Troubleshooting System Error Codes 1-2 Performing a Service Test on a Failed Assembly 1-2 Performing the Necessary Service Calibrations 1-3 Solving Image Quality Problems 1-3 Front-Panel LEDs Flash Briefly at Power ON & Nothing Else Happens 1-3 The Printer does not Power ON 1-4 ALL the Front-Panel LEDs are Lit but Nothing Else Happens 1-4 One of the Print Quality LEDs on the Front Panel is Lit (and nothing else) and the "SELF TEST..." Message Remains on the Front Panel 1-5 The Printer Continuously Rejects Printheads 1-5 Cover Sensors are not Working 1-5 The Line Sensor has Problems Detecting Media 1-5 Troubleshooting Media Jams/Printhead Crashes 1-6 Troubleshooting Shutdowns 1-6 Problems with the Vacuum Fan 1-8 Vacuum suction much lower at high altitudes 1-8 Bin marks on prints done on HP High Gloss media 1-8 Printhead Crashes/Smears on High Density Prints Using Coated Media 1-9 Color changes when stacking prints done on HP High Gloss Media 1-9 HP-GL/2 color differences in different HP DesignJet Printers 1-10 Scratches on prints done on NTP, Vellum and HP High Gloss media 1-10 Banding at variable extreme environmental conditions 1-10 Banding due to Ink Cartridge replacement while printing 1-11 Long term bleed and hue shift on HP High Gloss media 1-11 Lower image gloss directly after printing on HP High Gloss Photo Paper 1-11 Cut Sheet rice paper loading failure 1-12 34" Rice Paper not supported 1-11 Worm marks on HP Coated media with light area fills 1-12 Solving Media-Handling Problems 1-12 How to Navigate through the Front-Panel Menu 1-13 Service Configuration Print 1-17 4
         

Стр. 7