Table 11. Solving print image-quality problems (continued) Q1342-90910 Errors 75 Problem Cause Solution Repetitive vertical defects appear on the printed page. If the repetitive mark occurs at equal Use the defect ruler to identify the distance between occurrences, either the spacing. Check the appropriate toner cartridge or a printer roller is component and replace if necessary. damaged. (see “Repetitive image defect ruler” on page 87.) The internal parts have toner on them. If the defects occur on the back of the page, the problem will probably correct itself after a few more printed pages. Otherwise, clean the printer. See your HP LaserJet 1000 Series user guide.
The printer driver is not set for the correct 1. Select Optimize for: in the Paper tab media. of the printer driver. Select the correct media. (This affects the current print job only.) 2. Select the correct media through the device configuration utility. Characters are misformed and are producing hollow images. The media is too slick. Try a different media. Make sure that the media meets specifications detailed in the Print Media Guide for the HP LaserJet printer family. The printer driver is not set for the correct 1. Select Optimize for: in the Paper tab media. of the printer driver. Select the correct media. (This affects the current print job only.) 2.
Select the correct media through the device configuration utility. Pages are skewed. The media is loaded incorrectly. Reload the media, and make sure that the media guides are not adjusted too tightly in or too loosely against the media stack. The input tray is too full. Remove some of the sheets. The input tray can hold up to 250 sheets of 20-lb (75-g/m2) bond weight paper (less for heavier paper) or from 20 to 30 envelopes. The type and quality of media you are Make sure that the media meets using does not meet HP’s specifications. specifications detailed in the Print Media Guide for the HP LaserJet printer family.