Clean the product ......................................................................................................... 115 Print a cleaning page .................................................................................. 115 Check the scanner glass for dirt and smudges .......................................... 115 Visually inspect the toner cartridge ............................................................................. 116 Check paper and the printing environment ................................................................. 116 Step two: Check the environment .............................................................. 116 Step one:
Use paper that meets HP specifications .................................... 116 Calibrate the product to align the colors ..................................................................... 117 Check other print job settings ...................................................................................... 117 Check the EconoMode settings .................................................................. 117 Try a different print driver ............................................................................................ 119 Adjust color settings (Windows) ................................................................
118 General print-quality issues ........................................................................................................... 120 Solve paper-handling problems ....................................................................................................................... 125 Product feeds incorrect page size .................................................................................................. 125 Product pulls from incorrect tray ...................................................................................................
125 Paper does not feed automatically ................................................................................................ 125 Paper does not feed from Tray 2 or 3 ............................................................................................. 126 Output is curled or wrinkled ........................................................................................................... 126 Product will not duplex or duplexes incorrectly ............................................................................
127 Clean the product .............................................................................................................................................. 128 Clean the pickup and separation rollers ......................................................................................... 128 Clean the paper path ....................................................................................................................... 128 Clean the scanner glass strip and platen ....................................................................................... 128 Clean the document feeder pickup rollers and separation pad .....................................................
129 Solve performance problems ............................................................................................................................ 131 Clean the touchscreen .................................................................................................................... 130 Factors affecting print performance .............................................................................................. 131 Print speeds .................................................................................................................. 131 The product does not print or it prints slowly ................................................................................
132 The product does not print ........................................................................................... 132 The product prints slowly ............................................................................................. 133 Solve connectivity problems ............................................................................................................................. 134 Solve USB connection problems ..................................................................................................... 134 Solve wired network problems .......................................................................................................
134 The computer is using the incorrect IP address for the product ................................. 134 Poor physical connection ............................................................................................. 134 The computer is unable to communicate with the product ........................................ 135 The product is using incorrect link and duplex settings for the network ................... 135 New software programs might be causing compatibility problems ........................... 135 The computer or workstation might be set up incorrectly .......................................... 135 x ENWW