Solving Problems > Scanner Problems > Checking Error Messages on the Control Panel Scanner Problems Checking Error Messages on the Control Panel If an error message is displayed on the control panel, follow the on-screen instructions or the solutions below to solve the problem. Note: See the following if an error message is displayed when scanning to a network folder. “Messages are Displayed on the Control Panel when Scanning to a Network Folder” on page 171 Related Information & “Updating Applications and Firmware” on page 158 & “Installing Your Applications” on page 182 162 Error Messages Solutions Install the Epson ScanSmart software on the computer to use this feature.
See your documentation for more details. Open the application list on your computer, and then check the Epson Software folder to fni d Epson ScanSmart. If Epson ScanSmart is not installed on your computer, install the application by following the instructions on the website below. http://epson.sn Check the following if a computer is not found. - Connection between the scanner and the computer (USB or network) - Installation of the necessary software - Power supply to the computer - Firewall and security software settings - Search again See your documentation for more details. ❏ Make sure the scanner is connected to your computer properly. ❏ Install Epson ScanSmart on your computer.
❏ Install the latest version of the application. ❏ Make sure the AC adapter is securely connected to the scanner and an electrical outlet. Check that the electrical outlet is working. Plug another device into the electrical outlet and check that you can turn the power on. ❏ Check the friewall settings for Epson software. ❏ Search for the computer again. The combination of the IP address and the subnet mask is invalid. See your documentation for more details. Enter the correct IP address or default gateway. Contact the person who setup the network for assistance. RECOVERY MODE The scanner has started in recovery mode because the frimware update failed.
Follow the steps below to try to update the firmware again. 1. Connect the computer and the scanner with a USB cable. (During recovery mode, you cannot update the frimware over a network connection.) 2. Visit your local Epson website for further instructions.