Solving Problems > Problems when Preparing Network Scanning > Hints to Solving Problems The Scanner Does Not Turn On ❏ Make sure the AC adapter is securely connected to the scanner and an electrical outlet. ❏ Check that the electrical outlet is working. Plug another device into the electrical outlet and check that you can turn the power on. Forgot Your Administrator's Password You need help from service personnel. Contact your local dealer. Problems when Preparing Network Scanning Hints to Solving Problems ❏ Checking the error message When trouble has occurred, first check whether there are any messages on the scanner's control panel or driver screen.
If you have the notification email set when the events occur, you can promptly learn the status. ❏ Checking the communication status Check the communication status of server computer or client computer by using the command such as ping and ipconfig. ❏ Connection test For checking the connection between the scanner to the mail server, perform the connection test from the scanner. Also, check the connection from the client computer to the server to check the communication status. ❏ Initializing the settings If the settings and communication status show no problem, the problems may be solved by disabling or initializing the network settings of the scanner, and then setting up again.
Cannot Access Web Config The IP address is not assigned to the scanner. Solutions A valid IP address may not be assigned to the scanner. Configure the IP address using the scanner’s control panel. You can confirm the current setting information from the scanner’s control panel. Web browser does not support the Encryption Strength for SSL/TLS. Solutions SSL/TLS has the Encryption Strength. You can open Web Config by using a web browser that supports bulk encryptions as indicated below. Check you are using the a supported browser. ❏ 80bit: AES256/AES128/3DES ❏ 112bit: AES256/AES128/3DES ❏ 128bit: AES256/AES128 163