Solving Problems > Problems Starting Scanning > Cannot Start Scanning from Computer ❏ 192bit: AES256 ❏ 256bit: AES256 CA-signed Certificate is expired. Solutions If there is a problem with the expiration date of the certificate, "The certificate has expired" is displayed when connecting to Web Config with SSL/TLS communication (https). If the message appears before its expiration date, make sure that the scanner's date is configured correctly. The common name of the certificate and the scanner do not match.
Solutions If the common name of the certificate and the scanner do not match, the message "The name of the security certificate does not match···" is displayed when accessing Web Config using SSL/TLS communication (https). This happens because the following IP addresses do not match. ❏ The scanner's IP address entered to common name for creating a Self-signed Certificate or CSR ❏ IP address entered to web browser when running Web Config For Self-signed Certificate, update the certificate. For CA-signed Certificate, take the certificate again for the scanner. The proxy server setting of local address is not set to web browser.
Solutions When the scanner is set to use a proxy server, configure the web browser not to connect to the local address via the proxy server. ❏ Windows: Select Control Panel > Network and Internet > Internet Options > Connections > LAN settings > Proxy server , and then configure not to use the proxy server for LAN (local addresses). ❏ Mac OS: Select System Preferences > Network > Advanced > Proxies , and then register the local address for Bypass proxy settings for these Hosts & Domains . Example: 192.168.1.*: Local address 192.168.1.XXX, subnet mask 255.255.255.0 192.168.*.*:
Local address 192.168.XXX.XXX, subnet mask 255.255.0.0 Problems Starting Scanning Cannot Start Scanning from Computer Make sure the smart device and the scanner are connected correctly. The cause and solution to the problem differ depending on whether or not they are connected. 164