Table 22. Fax receive error codes Error code Error definition Solution 200 The fax session has completed without errors. None required. 221 User has pressed cancel causing fax session to be prematurely halted. Allow the product to receive the fax. 222 The local machine has answered a call but has been unable to detect the presence of a calling fax machine. Typically this is caused by the local fax machine answering a voice call. -Or- The remote user canceled the fax transmission by pressing cancel immediately prior to, or just as the local machine answered the call. -Or- The remote machine automatically ended the call immediately prior to, or just as the local machine answered the call.
-Or- The remote (calling) fax machine determined there was a feature incompatibility between the two and disconnected immediately before transmitting any further fax tones or T.30 frames. (This is a very rare and non- standard behavior.) 1 Confirm that the remote caller is a fax machine and not a voice call. (Typically we must rely on the remote user informing the caller that the fax session failed.) 2 If the remote machine ends the call just as the local machine starts reception, reduce the ring count after which the local machine answers.
Alternatively suggest that the remote user manually dials to the local machine and then manually starts the fax session, by pressing Start once fax tones have been heard from the local machine. 3 Confirm the remote user is not inadvertently attempting to poll transmit from the local machine, instead of transmitting to the local machine. 4 Reconfigure the local fax machine to use different configuration settings, toggle the ECM state and/ or select a slower reception speed. 223 (ECM error) The local machine has been unable to receive an entire page even after multiple attempts to re-receive the parts of the page that contain errors. This is usually caused by extremely poor line conditions.
Reattempt the fax reception at a different time when telephone line conditions have improved. -Or- Disable ECM. Errors may still occur, and may result in degraded image quality on the received page. However, the ability to receive the entire document will be improved. 224 The local machine has received one or more pages with excessive errors. This is usually caused by extremely poor line conditions. Error correction is not used during this session so errors are not corrected. It should be noted that some non-HP machines may optionally choose to resend the entire failed pages, but we will be unable to determine if the received page corrects problems with a previously received page.
Reattempt the fax reception at a different time when telephone line conditions have improved. EN Troubleshooting tools 211