Table 23. Fax send error codes Error code Error condition Solution 300 Fax session has completed without errors. None required. 311 The user of the local machine has pressed the Stop key causing the session to be prematurely halted before all pages have been transmitted. None required. 312 A remote fax device has failed to answer the call. Specifically fax tones or the fax handshake from a remote machine has not been detected. Typically this is caused by the user calling the wrong number, the correct number has been called but the machine has been configured not to answer, or the remote machine has temporarily disabled answering because of a condition such as lack of paper or a paper jam.
Confirm the remote fax machine is ready to receive a document and reattempt the transmission. 313 A busy signal has been detected each time the local machine has attempted to call the remote machine. Reattempt the fax transmission at a later time when the line is no longer busy. 314 The local machine has attempted to initiate a remote diagnostic session but has detected that remote diagnostics are disabled at the remote machine. Enable remote diagnostics on the remote machine. 315 The local machine has attempted to initiate a remote diagnostic session but has detected that the remote diagnostic version supported by the remote machine is incompatible. No solution.
Remote diagnostics cannot occur between machines with incompatible remote versions. 316 The local machine is set up to initiate document transmission, but it has detected that the remote machine is not able to receive a document. This error should be very rare since normally a remote machine will not answer if it cannot receive a document. One of the few exceptions to this would occur if the remote machine were configured to poll transmit a document but were unable to receive. Configure the remote machine for reception. Typically the remote user configure the remote machine, including loading paper, clearing jams, and clearing other system abnormalities.
317 The remote machine cannot support a fax reception at any speed or modulation that is supported by the local machine. None 318 The remote machine cannot support a fax reception at the page width selected by the local machine. None 216 Chapter 6 - Troubleshooting EN