Table 10. Control panel error messages (continued) Message Cause Solution No Dial Tone. The product could not detect a dial tone. Unplug the telephone cord from both the product and the wall and replug the cord. Unplug the product telephone cord from the wall, plug in a telephone, and try making a call. Plug the product phone cord into a jack for another phone line. See “Changing the detect dial tone setting” in the User Guide on the product CD. Also see chapter 6, “Troubleshooting.” No Document Sent The fax forwarding setting is on and the product was unsuccessful at receiving a fax because of low memory or some other reason.
The product deleted the partially received fax data and did not attempt to forward it. Print the faxes in memory and have the sender resend the missing page(s) of the document. No Fax Answer. Canceled Send Attempts to redial a fax number failed or the “Redial on no answer” option was turned off. Call the recipient to ensure that the fax machine is on and ready. Check that you are dialing the correct fax number. Check that the redial option is enabled. Unplug the telephone cord from both the product and the wall and replug the cord. Unplug the product telephone cord from the wall, plug in a telephone, and try making a call. Plug the product phone cord into a jack for another phone line.
See chapter 6, “Troubleshooting.” No Fax Answer. Redial Pending You tried to send a fax, but the receiving fax line did not answer. The product attempts to redial after a few minutes. Allow the product to retry sending the fax. Call the recipient to ensure that the fax machine is on and ready. Check that you are dialing the correct fax number. Check that the redial on no answer option is enabled. Unplug the product telephone cord from the wall, plug in a telephone, and try making a call. Plug the product phone cord into a jack for another phone line. See chapter 6, “Troubleshooting.” EN Control panel error messages 43