Table 15. Basic troubleshooting (continued) # Verification steps Possible problems Solutions 4 Is the copy function operational? Place the configuration report into the ADF and make a copy. The report should feed smoothly through the ADF and copies should print without print-quality problems. Make a copy from the flatbed as well. Poor copy quality from the flatbed. 1. If the print quality from the internal tests and the copy from the ADF were acceptable, clean the flatbed glass. 2. If, after performing the maintenance, the problem persists, replace the scanner assembly. Poor copy quality from the ADF. 1.
If the print quality from the internal tests and the copy from the flatbed were acceptable, clean or, if damaged, replace the ADF scanner glass. 2. If the problem persists, replace the scanner assembly. Clean the ADF pick roller and ADF separation pad. If the problem persists, replace the ADF pick roller and ADF separation pad. If the problem persists, replace the ADF. 5 Does the LaserJet 3330mfp send a fax? Connect the phone line and verify the dial tone (using a hand set, if necessary). Attempt to send a fax. Media does not move smoothly through the ADF path. The telephone line is not operational or the product is not plugged into the telephone line.
Make sure that the product is plugged into a telephone line that you know works. The phone cord is faulty or is plugged into the wrong connector. Try plugging the phone cord into the other connector. Try a new cord. The product’s fax settings are set incorrectly. Review and reset the product’s fax settings. The flat flexible cable between the formatter and the LIU is damaged or incorrectly seated. Inspect and reseat or replace the flat flexible cable between the LIU and the formatter. The LIU is not operational. Replace the LIU. If the problem persists, replace the formatter. 6 Does the LaserJet 3330mfp receive a fax? Use another fax machine to send a fax to the LaserJet 3330mfp.
Too many telephone devices are plugged in, or telephone devices are not connected in the correct order. Make sure that the product is the only device on the telephone line and try again to receive the fax. The product’s fax settings are set incorrectly. Review and reset the product’s fax settings. The flat flexible cable between the formatter and the LIU is damaged or incorrectly seated. Inspect and reseat or replace the flat flexible cable between the LIU and the formatter. The LIU is not operational. Replace the LIU. If the problem persists, replace the formatter. 176 Chapter 6 - Troubleshooting EN