Miele AU/NZ Warranty Card and User Guide (EN)

AU, NZ Warranty BR Termo de Garantia CA Limited Warranty Garantie limitйe EXP Appliance Warranty MX Pyliza de Garantнa US Limited Warranty M-Nr. 11 049 661

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Warranty Card Australia / New Zealand Please review the enclosed document carefully as it governs your purchase with Miele Australia Pty Ltd (ACN 005 635 398 ABN 96 005 635 398 of Level 4, 141 Camberwell Road Hawthorn East, VIC 3123) and Miele New Zealand Limited (IRD 98 463 631 of 8 College Hill, Freemans Bay, Auckland 1011), jointly referred to as Miele. It sets out your rights and obligations with respect to your purchases, including important limitations and exclusions. WARRANTY Miele products are subjected to rigorous testing and assessment as to their quality and fitness. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Warranties and conditions as to the merchantability and fitness for purpose of Miele Domestic products are implied under consumer protection legislation in Australia and New Zealand. The warranty in this clause is independent of, and does not exclude or limit, any non-excludable statutory warranties and conditions implied by such legislation.

In the case of Domestic products, Miele warrants that the product/s will be free from defects in materials and workmanship for a period of 24 months from: i. the date of delivery, or ii. where applicable, settlement of the development (evidentiary documentation required), or iii. where applicable, six months following the practical completion of any development. In the case of Professional products Miele warrants that the product/s will be free from defects in materials and workmanship for a period of 24 months from: i. the date of delivery, or ii. where applicable, settlement of the development (evidentiary documentation required), or iii.

where applicable, six months following the practical completion of any development. Miele does not make any further representation or warranties as to the merchantability of its product range. Miele reserves the right to inspect and test the products for the purpose of determining the extent of any defect and the validity of any claim made under this warranty. All defective parts and products replaced by Miele under this warranty will be deemed to be the property of Miele. This Miele warranty will not apply if the product is rendered faulty by a factor other than a defect in materials and workmanship. Such factors include but are not limited to: i.

damage through misuse / neglect (including failure to maintain, service or use with proper care); ii. use for a purpose for which the product was not sold or designed; iii. in the case of domestic appliances and vacuum cleaners, commercial use; iv. use or installation (where applicable) which is not in accordance with any specified instructions for use or installation; v. use or operation after a defect has occurred or been discovered; vi. damage through freight, transportation or handling in transit (other than when Miele is responsible); vii. damage through exposure to chemicals, dusts, residues, excessive voltage, heat, atmospheric conditions or other forces or environmental factors (i.e.

vermin damage) howsoever outside Miele’s control; viii. repair, modification or tampering with by the purchaser or any person other than Miele or an authorised Miele Service Agent; or ix. use of parts, components or accessories which have not been supplied by or specifically approved by Miele (including use of a dust bag other than a genuine high performance Miele dust bag). This warranty does not apply to consumables such as batteries, filters or globes. The Miele warranty provided under this clause is a transferable right. Customers must retain proof of purchase (receipt) in order to be eligible to make a warranty claim. 3

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Warranty Card Australia / New Zealand HOW TO MAKE A WARRANTY CLAIM Conduct a basic check of the product i.e. to establish if it is appropriately connected. It is also a good idea to check the Miele operating instructions. If the problem persists, follow our simple claims process: 1. Notify Miele to arrange warranty, repair or service. In Australia call 1300 464 353 for Domestic appliances and 1300 731 411 for Professional appliances. In New Zealand call 0800 464 353 for Domestic and Professional appliances. In Australia and New Zealand e-mail service@miele.com.au for Domestic appliances and e-mail professional.service@miele.com.au for Professional appliances. 2.

Provide and make available the warranty card or a copy of the purchase receipt to show that the warranty applies to the product at the date of the claim. In the case of floor care products i.e. vacuum cleaners, please return the product to Miele or its nearest Chartered Agent or authorised Service Agent. Please note that Miele may engage other persons or parties to assist it in fulfilling its obligations under this contract. We always try to complete repairs in the shortest amount of time possible.

SERVICE & SPARE PARTS While Miele will use reasonable commercial endeavors to have all necessary spare parts available for the purpose of repair or service, Miele is not liable for delays due to sourcing of unusual parts which are required, or due to circumstances beyond the control of Miele. Miele has a policy of assuring the availability of spare parts and service for all Miele products for a period of not less than five (5) years following the cessation of production of the applicable product. After this period, availability of spare parts and service will depend upon the particular Miele product.

Please contact Miele for more details in relation to availability of spare parts and service. If a product is located outside of Miele’s service region, additional fees such as travel and transportation charges may be applicable in respect of the service or repair, details of which will be provided by Miele prior to any agreement being made in respect of a service or repair. COMPLAINTS / CUSTOMER CARE We take our customer service seriously and want to hear about any problems that you may have had or the level of service you have been provided. To notify us of these issues, please collect all the relevant information on your query and direct it to:

The Complaints Manager - Miele Australia Pty. Ltd. PO Box 4084 Auburn South VIC 3122 Or e-mail: contact@miele.com.au The Complaints Manager - Miele New Zealand Limited 8 College Hill Freemans Bay Auckland 1011 Or e-mail: contact@miele.com.au PRIVACY Miele will collect and deal with the customer’s personal information (including name, address, telephone contact or personal details) only in accordance with Miele’s Privacy Charter. A copy of the Privacy Charter is available from Miele or miele.com.au and miele.co.nz.

Miele may disclose personal information to its related companies and to organisations which provide services (including delivery services) to Miele or which assist Miele in providing services (including repair / warranty services) to its customers. GOVERNING LAW This agreement is subject to the laws of the State of Victoria, Australia or to the laws of New Zealand, the parties submit to the exclusive jurisdictions of the courts of these regions. 4

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Warranty Card IMPORTANT DO NOT RETURN THIS PAGE TO MIELE For your reference, please enter the particulars of your purchase below and retain with your purchase documentation. Model no. Serial no. Date of purchase Store details Installed by Please visit miele.com.au or miele.co.nz to register your appliance warranty with Miele.

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